Terms of Service

15th November 2023

Welcome to Our Terms

These Terms of Service explain the rules for working with Kelvin Brand Group. We're based in Glasgow and help premium businesses across the UK with market research and brand positioning. When you decide to use our services, you're agreeing to these terms. Please give them a good read. If you have any questions, just ask us.

Our Services

We provide market research and brand positioning services for premium businesses. This means we'll dig into your market, find facts, and help you figure out the best place for your brand to stand. We aim to give you clear, actionable advice, not just fancy reports. The exact services we provide will be detailed in a separate project proposal or agreement we put together for you.

Client's Bit (Your Responsibilities)

For us to do a good job, we'll need a bit of help from your side. This includes giving us all the necessary information about your business, being open and honest, and giving us feedback when we ask for it. You agree that any information you provide is accurate and complete. If delays happen because we're waiting on something from you, that's not on us.

Payments and Fees

Our fees are agreed upon per project and will be clearly laid out in your proposal. We usually ask for a deposit upfront to get started, with further payments at agreed stages or upon project completion. All prices will be in British Pounds (£). We'll send you an invoice, and payments are due within the timeframe stated on that invoice. If payments are late, we might add a small late fee, but we'd rather just have a chat if there's an issue.

Intellectual Property

When we create market research reports, brand positioning strategies, or any other documents for you, the final results become your property once the project is paid in full. However, we keep the rights to our general methods, tools, and background knowledge we use to do the work. You can't pass off our work as your own or use our methods for other purposes without our written agreement.

Keeping Things Private (Confidentiality)

We understand your business information is sensitive. We promise to keep all your private business details confidential and won't share them with anyone outside our team, unless you give us permission or the law makes us. You also agree to keep our project discussions and specific pricing details private. We take this seriously.

Limitations of Our Promise

While we put a lot of effort into our work and aim to provide the best possible insights, we can't promise that our advice will always lead to a specific business outcome or profit. Business has its risks, and market conditions can change. We won't be responsible for any indirect losses or damages that might come up from using our services. Our total liability to you will not be more than the fees you paid us for the specific project in question.

When a Project Ends

Either of us can end a project if the other seriously breaks these terms and doesn't fix it after being asked to. If you decide to cancel a project without a good reason, you might still need to pay for the work we've already done and any costs we can't get back. We'll always try to resolve things fairly.

The Law That Applies

These terms and any disagreement that comes from them will be sorted under the laws of Scotland, United Kingdom. If there are any big disputes we can't sort out ourselves, they'll be handled in the Scottish courts.

Changes to These Terms

We might update these terms from time to time. We'll always put the latest version on our website with the 'Updated' date at the top. It's a good idea to check back now and then to see any changes.

Get In Touch

If you have any questions about these Terms of Service, please don't hesitate to contact us. We're happy to explain things clearly. Kelvin Brand Group 58 Howard St, Glasgow G1 4EE, UK Phone: +44 141 496 0774 Email: [email protected]